Return Order
If you wish to return an item ordered from us, it is mandatory to contact us via email or phone call!
Our refund and return policy lasts 15 days from the date of receipt of your order.
If 15 days have passed since your purchase, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it. In addition, it must be in its original packaging and not unpacked.
In order for your return to be approved, we require an order number, receipt, invoice or proof of purchase. Once we have confirmed the information you have provided, we will provide you with an address or office of an EKONT EXPRESS courier company to where you will ship the item at your expense!
You will be responsible for paying your own shipping costs to return the item. Shipping costs are non-refundable. If you receive a refund, the shipping cost will be deducted from your refund.
Please do not send your purchase back without contacting us! Otherwise, you will not receive a refund.
Refunds
Once your returned item has been received and inspected, we will send you an email to let you know that we have received the returned item. We will also notify you of the approval or rejection of your return. In the case of an approved refund, we will refund the full amount of the item purchased, excluding courier costs, by bank transfer to a bank account in a Bulgarian bank specified by you.
All refunds shall be made within 30 days from the date of receipt of the returned item.
If you still haven’t received a refund after the 30 day period, please check your bank account again first and then contact us.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit of the value of your return. A gift certificate will be sent to you upon receipt of the returned item.
If the item was not marked as a gift when purchased, or the gift-giver sent the order to themselves to give to you at a later date, we will send a refund to the gift-giver and they will know about your return.
Need help?
Contact us at coffeeholics@kolichkabar.com for refund and return questions.